service and maintenance
Regular service and maintenance of your security systems will ensure reliability, reduce or eliminate potential downtime and extend the working life of your equipment. Clear Image’s Service & Maintenance programmed take the uncertainty and hassle out of this chore with a range of service packages – each backed up by our unique service guarantee. Lots of companies offer service and maintenance, but how many times have you been let down by their failure to live up to their promises? Unlike most other providers, we are prepared to put our money where our mouth is with the Lorenzo Security Consulting, SRL Customer Service Contract (CSC).
Service Support & Back Up
Support & Capabilities:
Through our specialized highly skilled and experienced engineers, we are able to provide a service that is second to none. With the versatility, capabilities and parts facilities to maintain all types of security equipment, coupled with fast response times, Lorenzo Security Consulting, SRL is well positioned to make sure your security systems and equipment do their job.
Service Management:
Should you need to call out an engineer, our service support team will make sure that your call is dealt with efficiently and professionally right the way along the line.
Our Service Help Desk is staffed by fully trained engineering and service support specialists, manned 24 hours a day, seven days a week. A Service coordinator will log your call and allocate a unique Service Number that is used to track the job right through until completion. A Service Engineer will contact you by phone (usually within an hour) to assess the problem, and provide a remote solution if possible. If an engineer is required on site, the Service coordinator will schedule a site visit appointment (usually the same day for calls received before 10.30 am at the city and next working day for calls received after 10.30 am) [depending on the specific terms of your Service Agreement. Most problems are sorted out in one site visit; however, on the occasions where specialist equipment may be required or parts ordered, a revisit may be necessary. In such cases the Service Coordinator will ensure you are kept fully informed of the progress of your job by telephone, text, email or fax. Once the job has been ‘signed off’ by the engineer, the Service Coordinator will contact you to confirm completion.
Performance Monitoring:
We want you to enjoy optimum equipment performance; therefore we take a highly proactive approach to minimizing service problems. Our Systems Performance Executive monitors and analyses all service calls to identify any potentially disruptive trends. This information is fed back to our installation and service engineers and built into your planned maintenance schedule, so reducing the possibility of equipment failure.
Product Knowledge & Training:
Lorenzo Security Consulting, SRL engineers and technical support staff receive extensive and regularly updated product training, undertaken both in-house and by our product manufacturers and suppliers, covering all aspects and types of equipment.
Our training program ensures that every engineer has the necessary knowledge to perform any repair both safely and competently. Included with the training program are regular updates on Health & Safety at Work Regulations and best practices to ensure on-site safety.
Multi-skilling of our engineers means they are equipped to deal with the full range of products we offer, ensuring that you get the fastest, most efficient response and on-site service.